Why Doctors Misplace AI First

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What's up everyone? This is Dr. TJ An. In my last video, I told you the one place to keep AI away from your practice, that's your patient charts. And the number one question I get back was simple. Okay, TJ, I hear you, but where do I start? So here's what most doctors guess: marketing. Well, get AI to bring me more patients, right? That is the wrong answer. Um, it's not even close to the right place to start. So in this video, I'm going to give you the three places to actually put AI to work first in the right order. And I'm going to tell you why you start with the most boring one of the three. Stick with me because by the end you'll know exactly which one place to start this week. So let's get into it.

Why Marketing Is The Wrong Start

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Why marketing is the wrong place? I get why people go there though. Marketing feels like growth. More patients, more revenue, but think about it, marketing is the slowest thing to measure. You spend money, you wait, and you hope. And worse, you are pouring more patients into a practice that is still leaking time and money out in the back. So you do not pour more water into a bucket with holes in it. You fix holes first. So here's the reframe. Not where it is flashy. And there are three places in this order administrative, operational, and financial. So let me walk you through each one and then I'll tell you why the order matters. So place number one and the place I want you to actually start is administrative. And here's the problem every practice has. Your

Administrative AI For Staff Questions

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staff asks the same questions over and over. So if you agree with me, please comment below. Like for example, how do we handle a patient with this insurance, that insurance? What is our no-show policy? Where does this form go? You know, and every time a new person starts in your team, they're lost for weeks and you are the bottleneck answering all of it, let's say middle of the day, seeing patients. Now picture a simple AI assistant trained on your own practice answers. So your front desk or your new hire types the question on AI knowledge helper and gets the right answer in seconds, in your words, without you actually walking over and then you know help this person. So that is it. This is the first place, real practical place. I know it sounds boring, but it is safe and it builds the foundation of your practice data and it touches no patient charts and it gives your time back almost immediately. Place number two is operational. This is the stuff that moves through your practice every day and potentially quietly leaks, but you you never notice. The biggest one is your phones. Every call your front desk cannot pick up, you know, during the daytime or after business hours, holidays, weekends. That could be a patient who is now

Operational AI For Phones And Follow-Up

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calling someone else. That is real money in there. And I'm going to put actual numbers on it in another video. An AI helper here answers the phone when your team cannot. They can book an appointment and make sure nobody lends in a voicemail, they will never get a call back from. Same idea for scheduling and follow-up. It catches what is falling through the cracks while your team is busy being human with the patients in front of them. Place number three is financial. This is the money that is already yours, but it's quietly sleeping out the side door. Like for example, claims that get denied, money sitting accounts receivable that nobody's chasing, billing errors you never catch. So AI can read through your billing and flag the claims that are likely to get denied before you even ever submit them. It can help you stay on top of the money that is owed to you. You're

Financial AI To Stop Revenue Leakage

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not making new money here, but you're stopping the money you already earned from leaking away. So why start with administrative and not the other two? Three reasons. Well, it is the fastest win. You feel it in days, not months. It and it is the safest because, like I said in the last video, it touches no patient charts and no protected information. And it frees you up first so that when you do go fix your phones or your billing, you actually have the time and the headspace to do it right. So you earn your confidence on the boring safe stuff first, then you move out from there and then move to other aspects of AI in your practice. So here's what I want you to take away. Do not start with the marketing. Start where AI saves you time and stops your leaks. Administrative first, and then operational, then financial. And do not try to do all three at once. Pick the one place that is hurting you the most right now and start there this week. So those are the three places: administrative, operational,

Why The Order Matters

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and financial. You start with the admin aspect because it is the fastest and the safest win you can get. If you want to head start, I'm building a simple version of that admin assistant and the one that answers your staff questions in your own words that you'll be able to use. So keep an eye on the description below. And if this helped, don't forget to subscribe and follow my channel. I'm walking through this type of AI one step at a time so you can actually do it. This is Dr. TJ An, and I'll see you in the next one.